الوصف

At the heart of advanced RUIZE Queue Management System is our core software application, QMS providing on-line information and storing statistics, QMS helps you create cost-effective solutions that cater to your customer’s needs and helps to optimize your staffing. QMS lets managers not only monitor the entire customer service situation in their own branch office, but all the branches in their entire organization. Reports can be automatically generated to give you the essential data necessary top make decision that will increase efficiency, improve the effectiveness of the organization and increase customer satisfactions by improve the level of service. Managers can receive information on-line concerning activities at the workstation; number of the customers waiting, number of counter opens for each services category, etc. Workstation staff in the network can view the same information on their monitors. Staff members can communicate directly with the management and vice versa. QMS can be linked with the most networks; TCP/IP & other networks which are commonly used in the networking field. Through the software the Manager can also edit the text of the ticket remotely, also change the numbers, categories, etc. Let our wait more reasonable, wait for no longer endless, the order is more well-regulated, the work is relaxed more, the environment is more comfortable.