FAQ
1.What is iShop?

iShop is e-commerce websites which was developed by  ECCIC.

 

2.Does iShop have a mobile version?

 

 iShop has five versions,and they are PC, Android, IOS(iPad,iPhone) and iNet versions,covering all of your clients.

3.Does iShop support free trial?

 

iShop support free trial,on the page you can see the text "Free Trial",just click it,then you can enjoy a *0 days free trial .

4.How long it will take to finish a iShop website?

 

iShop is a mature product,so you can use it right now after you have purchased it.

 

5.How to pay for iShop?

 

Once you have purchased iShop,you can use it lifetime.If you take orders on ISV,you can choose our ServicePay to pay (recharge first and pay later,save %2). You can also choose Paypal and Alipay to pay online, or you can transfer money at the bank.

 

6.What services included in iShop?

Website+Lifetime service+over **0 thousands products downloaded freely+free website template+uploading servers+free upgrade***-hours technical support.

 

7.Does it support installments?

You can pay by installment. Click on "pay by installment" on product page, you will be provided several plans to select.

 

8.Do I need purchase a domain name?

 

You need purchase a domain name by yourself.We can recommend some famous domain name providers for you.There are isoftvalley. and  in China.If the domain name and server are in China,the domain name needs to be registered.If the server is not in China,this is not need.Please refer to the register process of domain name providers if you want to know the details.Also you can buy the domain at godaddy,a famous hosting company.

 

 

9.Which sever should I select?

 

If you purchase our iShop series products,current we only support Windows server,the version is Windows ***3,***8,***2 or higher version,and the database should be SqlServer,the version should be ***5,***8,***2 or higher version.

 

 

 

*0.Can I change website template?

 

There many hundreds of free templates in iShop,you can change the template anytime

 

 

 

*1.Does iShop provide source code?

 

All iShop series products do not support provide the source code.

 

*2.Can I customize functions what I want  for the website?

 

Of course you can.Whatever functions you want ,you can send your ideas in Customize Project at ISV .Our technical team will provide you a professional quotation after they have assessed your requirement.

 

 

 

*3.Will you still provide technical support after I have purchased?

 

We provide **-hours free technical support,and resolve your questions right the first time.You have several ways to contact our technical team.

 

1,Workorders: we provide  workorder system to resolve your any after-sale problems.You can present any technical questions to our technical team.We will respond you(only for paid orders) rigth the first time(within half an hour). 

 

2.Messages:Servicepay has a specialized message system to resolve your all pre-sale and after-sale problems. We have specialized technical team to serve you.You can present any question for us,and we will reply you right the first time. 

 

3.Cow-online: Cow-online is an artificial intelligence system,which has two types.One is intelligent reply.You can present your questions to Cow-online,then Cow-online will find your questions in our question base and reply you.Another is manul service.If Cow-online can't resolve your problems,you can click manul service to communicate with our customer services.

 

*4.I don't know what products to sell.What should I do?

 

No worry.We have taken it into consideration.We have strong iVendor,and you can download products directly from  iVendor to sell.At present,there are over **0 hundred products.If you have your own product channel in the future,you can also upload your products to iVendor,then you will be a provider and you can distribute your products. 

 

*5.I'm bad at computer,what should I do?

 

We have a professional expert team.We will provide one-to-one guidance , or you can get help from help center.

 

*6.Is service sustainable?

 

We have had experience in researching and developing for *5 years,which serves over 9 thousands clients and 2 hundreds nations around the whole world.The annual rate that our clients are increasing reach *0%.So there is a security on our services.

 

*7.Do you provide on-site service？

 

All iShop series products do not provide on-site service,because they are software products,all operations will be completed on Internet.

 

 

 

*8.Can I copy a new iShop series product to sell？

 

If you have purchased the iShop series product,you need to active your website at the first time,then you can use it,so you can not copy a new website to sell.

 

*9.Are there other package services?

 

iShop series products have many package services,currently,we only shows some hot package services.Of course you can choose other services, Logo Design,Banner Design,Business Card Design,SEO,Marketing,EIB(host your website here),Android App,IOS(iPhone,iPad) Apps,iNet App,Translation Service,Picture Beauty Service,Upload Products Service,Package Design Service,Print Service,and other services.If you want other services,you can check our Service.

 

*0.I have purchased other versions of iShop series products,what should i do next?

 

We will provide you all the apps for you if you have purchased.

 

1.If you have purchased Android version,first you need to confirm that whether you will upload it to Google Play,if not,you can download the app .apk file then upload it to your server or to our app store .Otherwise you need to apply a developer account at  Google Developer first(the price is $*5/year),then upload it,usually the checking time is about *0 days,then you can download and visit it by your Android phone.

 

2.If you have purchased IOS(iPhone,iPad) version,you need to upload it to the Apple app store ,then your clients can download it.You need to apply a developer account at Apple Developer Center first(the price is $*9/year),then upload it to your store,usually the checking time is about *0 days,then you can visit it by your iPhone or iPad. 

 

3.If you have purchased iNet version,please download the iNet and install it,then you can download the app in the app store.

 

4.We will provide you the help document to teach you how to do this,and also we can help you to do this if you have provided us the developer account.

 

*1.Can I rent your website?

 

Yes,you can rent website from isoftvalley and you only need to buy domain name for your website.With little invest you can easy to have a website for your business.Once you don't want rent,just stop.