Frequently Asked Questions
1. When can I get the quotation?
We usually quote within *4 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority.
 
2. How can I get a sample to check your quality?
We will provide you our existing sample to check our quality, but shipping cost need to be paid by you.
Or after price confirmation, you can require for samples to check our quality, but sample cost need to be paid by you. And the sample cost can be refundable if your bulk order quantity reach our request.
 
3. What kind of files do you accept for printing?
PDF, Core Draw, Adobe Illustrator.
 
4. Can you do the design for us?
Yes. We have a professional designing team, just tell us your ideas and we will help to carry out your ideas into perfect products. It is also ok if you do not have the complete files. Send us high resolution images, we can design the layout you want.
 
5. How long can I expect to get the sample?
After you pay the sample charge and approval the layout, mostly, the samples will be ready for delivery in **7 days. The samples will be sent to you via express, it is ok to use your own express account or prepay us if you do not have an account.
 
6. What about the lead time for mass production?
It depends on the order quantity and the products you need. Generally speaking, we suggest that you start inquiry more than one month before the date you would like to get the products.
 
7. What is your terms of delivery?
We accept EXW, FOB, CIF, etc. You can choose the one which is the most convenient or cost effective for you.
 
If you have any other questions please feel free to let me know.