الوصف

About return and exchange
Return standard
1. It is acceptable to return the product without any reason within 7 days after the receipt without affecting the secondary sales. The return freight of the product does not need to be borne by the user. Please consult the customer service for details.
2. For product quality problems within *5 days after signing, you can identify the product quality problems through Midea maintenance outlets or contact online customer service, and contact online customer service for return and replacement.
3. The merchant does not support the exchange between different categories or different models. The exchange only supports the products of the same model.
reason
category
Support return and exchange within 7 days (inclusive)
Support *5 day (inclusive) exchange
Whether the customer bears the freight
Required documents
Customer reason
Signed for return without reason
√
×
no
nothing
Return without reason without signing
√
×
no
nothing
Non customer reasons
quality problem
√
√
no
Photo / video / Test Report
Return prompt
1. If you need to return or exchange goods, please contact the merchant's customer service to apply for return or exchange, and return the goods after confirmation by the customer service; In case of non contact and self return, the package with incomplete return and replacement information and unable to confirm the customer's information, or the package delivered to the supplier for payment, the merchant shall reject it or handle it without owner, and the losses caused shall be borne by the returning party.
2. The after-sales outlets need to contact the customers to return or replace the products. If there is no packing case, the customers need to bear the packing case cost by themselves.
3. For all returns and replacements, the integrity of product packaging, foam, gifts, accessories and invoices shall be ensured. If the returned packaging of products is damaged, the customer shall compensate the merchant accordingly. (there is no need to send back gifts and invoices for replacement)
Freight and packaging fee standards involved in goods return and replacement
category
specifications
Before signing
(single set)
After signing
(single set)
Midea original packaging
(single set)
Air duct fan (one driven by one central air conditioner)
All models
Not charged
Not charged
**0 yuan
Multi online (one driven multi central air conditioner)
All models
Not charged
Not charged
**0 yuan
Air energy water heater
All models
Not charged
Not charged
**0 yuan
Return precautions
1. the user shall ensure that the package, accessories and foam are complete, otherwise it will not be accepted.